Privacy Policy — My Glow Clinics Ltd

Last updated:11/10/2026
Website: www.myglowclinics.co.uk

1. Who We Are

My Glow Clinics Ltd is responsible for the personal information it collects and uses for its business activities.

Address: 542 Aigburth Rd, Cressington, Liverpool L19 3QG
Email: info@myglowclinics.co.uk
Phone: 07809157897

This policy explains how we handle information relating to enquiries, bookings, consultations, services, purchases and website use.

It provides information about our practices. Visiting our website or attending an appointment does not, by itself, mean that you consent to every use of your information.

2. Information We Collect

Depending on your interaction with us, we may collect:

• Your name and contact details

• Appointment details and service history

• Enquiries, correspondence and feedback

• Relevant hair and scalp information

• Relevant allergy, medication or health information

• Consultation and patch-test records

• Purchase, payment and refund records

• Photographs where an appropriate purpose and lawful basis have been established

• Marketing preferences and consent records

• Website information such as IP address, device details and browsing activity, subject to applicable cookie requirements

Payment providers process card transactions. Our records may include transaction references and limited payment information rather than full card details.

We obtain information directly from you and through services you use to interact with us, including Wix bookings, payment services and social media messaging.

Please avoid sending unnecessary medical details through general website enquiries or social media messages.

3. Why We Use Information

We use information to:

• Respond to enquiries

• Arrange and manage appointments

• Discuss service suitability and preferences

• Provide agreed services and products

• Give aftercare and maintenance information

• Process payments, refunds and accounts

• Handle complaints and resolve disputes

• Protect our premises, clients and business

• Send marketing where permitted

• Operate and improve our website

4. Our Lawful Bases

We identify the appropriate lawful basis for each use of personal information.

Contract

We use information where necessary to take steps you request before a booking or purchase, or to fulfil our agreement with you.

This includes arranging appointments, supplying agreed services and communicating about your booking.

Legal Obligations

We use information where necessary to meet applicable legal obligations, such as tax and accounting requirements.

Legitimate Interests

We may use information where necessary for legitimate business interests, balanced against your rights.

These interests include responding to enquiries, maintaining appropriate business records, protecting against fraud, handling complaints and establishing or defending legal claims.

Consent

We rely on consent for uses such as opted-in marketing and promotional photographs.

You may withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing undertaken before withdrawal.

5. Health and Other Sensitive Information

Health information is subject to additional protection.

We must identify both an ordinary lawful basis and a separate legal condition for using this information.

Where necessary to establish, exercise or defend legal claims, we may retain and use relevant health information under the applicable legal-claims condition.

We request only information relevant to the proposed service. If essential suitability information is unavailable, or consent is withdrawn where we rely on it, we may be unable to safely provide a particular service.

6. Photographs

We will explain why we wish to take a photograph and how it will be used.

Permission to take photographs for consultation or service records is separate from permission to publish them.

We request separate, specific consent before using identifiable client photographs for website, social media or advertising purposes. Refusing promotional photographs will not affect the service you receive.

You can withdraw promotional consent by contacting us. We will stop new uses and take reasonable steps to remove images from channels we control. We may be unable to retrieve copies already printed or independently shared by others.

7. Marketing

We send marketing emails or messages where you have opted in.

You can unsubscribe using the message’s unsubscribe option or by contacting us.

Appointment confirmations, necessary aftercare messages and other service communications are separate from marketing.

We may keep a limited suppression record to ensure we respect your request not to receive marketing.

8. Who We Share Information With

Where necessary, information may be shared with:

• Wix and other providers supporting our website and bookings

• The payment provider handling your transaction

• Practitioners involved in your agreed service

• Accountants, insurers and professional advisers

• IT and communications providers

• Relevant product suppliers where needed to resolve an order or complaint

• Authorities where disclosure is legally required

We limit sharing to information necessary for the purpose.

Some practitioners operate independently and may be responsible for their own client records. Where this applies, we will explain the arrangement and direct you to their privacy information.

We do not sell your personal information. Advertising-related sharing, if enabled, must be explained in our Cookie Policy and relevant consent controls.

9. International Transfers

Some technology providers may store or access information outside the UK.

Where a restricted transfer occurs, an applicable legal transfer mechanism is required. This may include UK adequacy regulations or appropriate contractual safeguards.

You can contact us for information about relevant transfer arrangements.

10. How Long We Keep Information

We retain information only for as long as necessary for the purpose, taking account of legal obligations, complaints, claims and relevant insurance requirements.

Our retention arrangements are:

• Enquiries: ordinarily up to 12 months after the last contact, unless they become part of an ongoing client matter or dispute.

• Financial records: for the period required by applicable tax and accounting law.

• Consultation, service, patch-test and health records: for a documented period based on the service, the client’s age, relevant insurance requirements and potential claims. [Insert your confirmed retention period and its starting point.]

• Marketing records: while the relevant consent remains valid, with limited records retained where necessary to demonstrate consent or honour an unsubscribe request.

• Photographs: according to their agreed purpose and applicable consent, subject to any separate lawful need to retain service or complaint evidence.

Records may be kept longer where necessary for an ongoing complaint, legal claim or legal obligation. We review retained information and securely delete or anonymise it when no longer needed.

11. CCTV

We use CCTV at our premises for security and incident investigation, based on our legitimate interests in protecting people and property.

Recordings are ordinarily retained for up to 30 days. Relevant footage may be retained longer where needed to investigate an incident or support a legal claim.

Access is restricted. Footage may be shared with police, insurers or professional advisers where necessary and lawful. Signs identify areas covered by CCTV.

12. Security

We use appropriate organisational and technical measures to protect information, including restricting access to people who need it for their work.

No system is entirely risk-free. We review security arrangements and respond to incidents in accordance with applicable requirements.

13. Your Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion

• Restrict processing

• Receive or transfer certain information

• Withdraw consent where processing relies on consent

You may object to processing based on legitimate interests. You also have the right to object to direct marketing at any time.

These rights are subject to legal conditions and exceptions. Contact info@myglowclinics.co.uk to make a request.

We may need to verify your identity and will respond within the applicable statutory timeframe.

14. Complaints

Please contact us if you have concerns about how we use your information.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/

15. Cookies and Website Tracking

Our Cookie Policy explains cookies and similar technologies, their purposes and how to manage your choices.

Where tracking requires consent, it must not activate before you agree.

16. Changes and Contact

We may update this policy when our services or information-handling practices change. The latest version will appear on our website with its effective date.

For privacy questions or requests, contact:

My Glow Clinics Ltd
542 Aigburth Rd, Cressington, Liverpool L19 3QG
Email: info@myglowclinics.co.uk
Phone: 07809157897