Terms & Conditions — My Glow Clinics

Company: My Glow Clinics Ltd
Salon address: 542 Aigburth Rd, Cressington, Liverpool L19 3QG
Email: info@myglowclinics.co.uk
Phone: 07809157897
Website: www.myglowclinics.co.uk
Last updated: 11/10/2026

1. About These Terms

These terms apply to goods and services supplied by My Glow Clinics Ltd.

Please read them before confirming a booking or placing an order. We will make any service-specific requirements, prices and cancellation conditions available before you commit.

Nothing in these terms limits or excludes your statutory consumer rights.

2. Our Services and Practitioners

Our services may include:

• Hair cutting, colouring and styling

• Hair extension consultations, fitting, maintenance and removal

• Cosmetic hair-loss solutions, including Hairdreams MicroLines and other suitable hair systems

• Beauty treatments, massage and makeup

• Retail haircare products

Services are provided by practitioners with training and experience appropriate to the work they undertake.

Cosmetic hair-loss consultations are intended to discuss suitable hair systems and styling options. They do not replace medical diagnosis or treatment, and we do not guarantee natural hair regrowth. We may recommend that you seek advice from a GP or another appropriately qualified healthcare professional.

Some practitioners operate independently from our premises. Where you are booking directly with an independent business, we will explain who supplies the service, who your contract is with, and which terms apply before you confirm. This does not remove any responsibility My Glow Clinics Ltd has for goods or services it supplies.

Hairdreams is a product supplier. My Glow Clinics Ltd is an independent business, not a Hairdreams franchise.

3. Consultations and Suitability

A consultation may be required before hair extensions, hair-loss systems, colour work or bespoke orders.

During your consultation, we will discuss your preferences, assess suitability within the scope of our services, and explain the proposed work, costs and ongoing care.

Please provide relevant and accurate information about:

• Your hair and scalp condition

• Allergies or previous reactions

• Relevant medical conditions or medication

• Previous colour, chemical treatments, extensions or hair systems

Tell us if this information changes before your appointment. Relevant health information will be handled in accordance with our Privacy & Cookies Policy.

Where a patch test or other suitability check is required, it must be completed within the timeframe we advise. We may postpone or decline a service where we reasonably consider it unsuitable or unsafe.

A consultation does not guarantee that a particular service or system will be suitable.

4. Bookings, Prices and Payments

An enquiry does not confirm an appointment. Your booking is confirmed when we accept it and provide confirmation.

Before you commit, we will explain:

• The agreed service or product

• The total price, or how it will be calculated if it cannot yet be fixed

• Any deposit required

• What is included, such as hair, fitting, products or accessories

• Any separate maintenance or removal costs

• Applicable cancellation conditions

Prices will include VAT where applicable. Additional work or charges will be agreed with you before proceeding.

Unless another arrangement is agreed, the remaining balance is payable at the appointment before you leave.

5. Deposits

A deposit or advance payment may be required for longer appointments, extensions, hair systems, colour services or product orders.

We will explain the amount and what it covers before you pay. It will be credited against the agreed price.

If you cancel, any amount retained must be fair and proportionate to the losses reasonably resulting from your cancellation. We will take reasonable steps to reduce those losses, including attempting to fill the appointment or reuse or resell suitable goods.

We will not retain a payment or impose a charge where doing so would conflict with your statutory rights.

6. Cancellations, Rescheduling and Late Arrivals

Please give at least 48 hours’ notice if you need to cancel or reschedule.

For cancellations with less than 48 hours’ notice, or missed appointments, a reasonable cancellation charge may apply. Any charge will reflect the losses resulting from the cancellation, taking account of costs saved and whether we can fill the appointment. We will explain how it has been calculated if requested.

Please contact us as soon as possible if you are running late. If you are more than 15 minutes late, we may need to shorten or reschedule the appointment. We will discuss the available options and any reasonable charge before proceeding.

If we cancel and cannot agree a suitable alternative, we will refund payments for the cancelled goods or services that have not been supplied.

See our Refund & Cancellation Policy for further details. That policy must be read subject to your statutory rights.

7. Online, Telephone and Other Distance Bookings

Where your booking or purchase qualifies as a distance contract, statutory cancellation rights may apply, including a 14-day cancellation period, subject to legal exceptions.

We will provide applicable cancellation information before you commit.

If you ask us to begin a service during a statutory cancellation period, we will obtain any consent or acknowledgement required by law. If you subsequently cancel, a proportionate charge for work already performed may apply where the legal requirements have been met.

Where a service is fully performed during that period, cancellation rights end only where the relevant legal conditions have been satisfied.

Any exception for genuinely personalised or custom-made goods will be explained before ordering. Ordering standard goods specifically for you does not, by itself, make them custom-made.

8. Hair Extensions and Cosmetic Hair Systems

Agreed Look and Fitting

We will discuss the proposed method, colour, length, volume and fitting arrangements before proceeding.

Results depend on factors including your existing hair, the chosen system and ongoing care. Photographs are illustrative unless we expressly agree otherwise. We cannot promise an identical result to a reference photograph.

Goods must still match their agreed description, and services must be carried out with reasonable care and skill.

Aftercare and Maintenance

We will explain suitable aftercare and the maintenance your chosen extensions or system requires.

Please follow the care instructions provided, use suitable products and attend maintenance appointments as advised. Contact us if you are unsure whether a product or treatment is compatible.

Wear, heat, chemical treatments, missed maintenance and unsuitable care can affect appearance and lifespan. We will assess concerns individually rather than automatically attributing them to aftercare.

Shedding, Tangling and Colour

Some shedding, wear or colour variation may occur. The extent depends on the product and how it is used.

This does not mean that every instance is normal or acceptable. If you believe the hair is defective, does not match what was agreed, or was fitted incorrectly, please contact us so we can assess it.

Bespoke Orders

Before placing a bespoke order, we will explain its specifications, price and any applicable change-of-mind restrictions.

Restrictions on cancelling genuinely personalised goods do not remove your rights if goods are faulty, misdescribed or otherwise fail to meet legal requirements.

9. Concerns, Complaints and Remedies

Please contact us promptly if you have a concern about a product or service:

Email: info@myglowclinics.co.uk
Phone: 07809157897

Explain the issue and provide your appointment or purchase details. Photographs may help where appropriate.

We may offer an assessment to understand the concern and discuss a suitable resolution. Please contact us before arranging corrective work elsewhere where reasonably possible, so we have an opportunity to assess the issue. This does not prevent you from obtaining urgent care or exercising your statutory rights.

Where goods or services do not meet legal requirements, we will provide the appropriate remedy. Depending on the circumstances, this may include repeat performance, repair, replacement, a price reduction or refund.

Reporting a concern later does not automatically remove your statutory rights.

If you experience a significant reaction, injury or other urgent health concern, seek appropriate medical advice.

10. Responsibility and Liability

We are responsible for goods and services we supply in accordance with applicable law.

We may not be responsible for a problem to the extent that it was caused by misuse, failure to follow appropriate care instructions, undisclosed relevant information, or work undertaken by a third party. We will consider the circumstances and cause of the problem individually.

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Rights or responsibilities that cannot legally be excluded or limited

11. Website Content

Website content belongs to My Glow Clinics Ltd or is used with permission from its owners or licensors.

You may view it for personal use. Other copying or reuse requires permission unless permitted by law.

You must not misuse the website, attempt unauthorised access or introduce malicious software.

12. Privacy

Our Privacy & Cookies Policy explains how we collect and use personal information, including booking details, consultation information and website data.

Separate permission will be requested where appropriate for using client photographs in marketing.

13. Changes to These Terms

We may update these terms from time to time. The current version and its effective date will appear on our website.

The terms agreed when you confirm a booking or order will apply to that contract, unless a change is required by law or subsequently agreed with you.

14. Contact Us

My Glow Clinics Ltd
542 Aigburth Rd, Cressington, Liverpool L19 3QG
Phone: 07809157897
Email: info@myglowclinics.co.uk